Shipping policy

Shipping Policy

At BOLUAWY, we carefully prepare and ship cigar accessories to customers in the United States and the European Union.

Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed. Processing may take longer during holidays, peak seasons, or if order information needs to be verified.

Shipping to the United States

Estimated delivery time: 7-15 business days after shipment.

Shipping to the European Union

Estimated delivery time: 8-18 business days after shipment.

Please note that delivery times are estimates and may vary due to customs clearance, local carrier delays, holidays, weather, or other factors outside our control.

Shipping Cost

Shipping costs, if applicable, will be shown at checkout before payment.

Tracking

Once your order has been shipped, you will receive a tracking number by email when available. Tracking updates may take a few days to appear after the package is handed to the carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing an order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information.

Lost or Delayed Packages

If your package is significantly delayed, please contact us and we will help check the shipment status with the carrier. If a package is confirmed lost by the carrier, we will assist with a replacement or other suitable solution.

Contact Us

If you have any questions about shipping, please contact us through our Contact Us page.